Each of our hosting packages provide for the stated number of email accounts. You will need to advise us what email accounts you would like us to set up for you.

You will also need to set up your email client to send and recieve email through your email account.

Usernames and passwords will be provided to you once we have set up your email accounts.

Please visit our support centre and download the respective guide on how to set up your email client.

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Email aliases are really "dummy" email accounts that are used to create inbound channels of targeted email traffic. Aliases are automatically forwarded to one of the real email accounts of your choice.

Lets say for example that we have an organisation with 3 members of staff:

• John - Sales
• Paul - Service
• Jenny - Accounts

I could then set up aliases as follows:

• sales-at-mydomain.com - forwards to john-at-mydomain.com
• service-at-mydomain.com - forwards to paul-at-mydomain.com
• accounts-at-mydomain.com - forwards to jenny-at-mydomain.com

If for any reason one of the members of staff leave then the alias can simply be adjusted to forward the emails to a different address. This means that once published the alias addresses will not need to change which can be a big advantage.

A general rule of thumb therefore is:

1) Create a real mailbox for each member of staff

2) Create an alias for each logical role or communications channely that you would like your customers to use.

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